Get help directly:
We typically respond within 1–2 business days. Please include your device model and a description of the issue.
Loanly Ledger stores all data on your device for privacy reasons. We do not have a copy of your data on any server — we literally cannot restore it because we never received it in the first place.
To protect against future loss, use the Export Backup feature in Settings to save your data periodically. The exported JSON file can be imported on any device, browser, or future install. We recommend emailing the backup file to yourself or saving it to iCloud or Google Drive.
Open Loanly Ledger → tap the settings gear (top right) → tap Export backup. A JSON file downloads to your device. Save this file anywhere safe — cloud storage, email, or even a USB drive. You can import it on any device with Loanly Ledger installed.
Subscriptions are managed by the App Store (iOS) or Google Play (Android), not by us directly. We cannot cancel a subscription on your behalf.
On iPhone or iPad: Open Settings → tap your name at the top → Subscriptions → Loanly Ledger → Cancel Subscription. Your Pro features remain active until the end of your current billing period.
On Android: Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → Loanly Ledger → Cancel.
Refund requests for in-app purchases are handled by the App Store or Google Play.
For iOS purchases: Visit reportaproblem.apple.com, sign in with your Apple ID, find your Loanly Ledger purchase, and request a refund.
For Android purchases: Visit play.google.com/store/account → Order history → find Loanly Ledger → Request refund.
Because everything is stored on-device, your iPhone, your Android, and your web browser each have their own independent ledger. They do not sync with each other. This is by design — it's how we keep your data private.
To move data between devices, use the Export Backup feature on one device, transfer the file (via email, AirDrop, or cloud storage), and Import it on the other.
We're evaluating optional iCloud / Google Drive sync for a future update. If this is important to you, email us — your votes shape what we build next.
For amortizing loans, Loanly Ledger uses the standard amortization formula based on the principal amount, annual interest rate, and number of payments you enter. For interest-only loans, monthly interest is calculated as (principal × rate ÷ 12). All math runs on your device and is not connected to any external rate source.
Calculations are provided for convenience and are not a substitute for professional financial advice. We make no warranty as to accuracy.
First, try the Restore Purchase button in the upgrade screen. This re-checks your account with the App Store / Play Store and should immediately restore Pro features if you've paid.
If that doesn't work:
1. Make sure you're signed in with the same Apple ID or Google account you used to purchase.
2. Make sure you have an internet connection (the first verification requires it).
3. Force-quit and reopen the app.
4. If still not working, email support@loanlyledger.app with your purchase receipt and we'll investigate.
No. Loanly Ledger is a personal tracking tool intended for informal IOUs between individuals — money lent to family or friends, damages owed, casual reimbursements. It is not licensed for use by commercial lenders, consumer credit businesses, or debt collectors. See our Terms of Service for the full restriction.
No. We do not collect, store, transmit, or have any access to your data. There are no accounts to sign in to. There are no servers holding your records. We literally cannot sell your data because we never receive it. See our Privacy Policy for details.
We'd like to hear about it. Email support@loanlyledger.app with:
• Your device model (e.g. iPhone 15 Pro, Pixel 8)
• Your operating system version (e.g. iOS 17.4, Android 14)
• What you were doing when the bug happened
• What you expected to happen
• What actually happened
• Screenshots if you can include them
Send it to support@loanlyledger.app. We read every email, even if we can't respond to every one individually. The features users ask for most frequently are the ones we prioritize next.